Return Policy

  Return Policy  

Your satisfaction is our number one priority. Please do not hesitate to contact us with any questions or concerns. We only accept the return conditions below:

  1. If the item was damaged during shipment, we will replace the damaged part.
  2. If the item arrived defective, it will be covered under our warranty policy.
  3. If we shipped the wrong item, we will take it back and reship the correct item.

All return requests must be made within 7 days of the date you received the item. All return shipments must have an RMA (Return Merchandise Authorization) Form attached to the outside of the box. To obtain an RMA form, please send us an email at instantpot@focusglobalinc.com explaining the problem and include the following information:

  1. Why you want to return the item, including photos or video of the problem
  2. Your Order ID
  3. Your name, email, address, and daytime phone number

Once you are approved for an RMA, we will send you an RMA number and form along with detailed return shipping instructions. When we have received the item and verified the contents, we will issue the refund.

This Return Policy last updated June 22, 2018.