Troubleshooting

  Troubleshooting  

The issues indicated do not necessary indicate a faulty cooker.  Please examine your cooker carefully before contacting the Customer Care team.  You can also go to Getting Started https://instantpot.com.ph/faq/getting-started/ and FAQs https://instantpot.com.ph/faq/ for additional information.

Cooker

  1. Possible Reason: The sound of power switching and expanding pressure board when changing temperature | Solution: This is normal
  2. Possible Reason: Bottom of the inner pot is wet | Solution: Wipe bottom of the inner pot dry before cooking

Display

  1. Possible Reason: C1 – Faulty temperature sensor | Solution: Contact support
  2. Possible Reason: C2 – Faulty temperature sensor | Solution: Contact support
  3. Possible Reason: C5 – Temperature is too high because inner pot is not placed into the cooker base | Solution: Insert the inner pot properly
  4. Possible Reason: C5 – Temperature is too high because there is no water in inner pot | Solution: Put food and water in the inner pot
  5. Possible Reason: C6 – Faulty temperature sensor | Solution: Contact support
  6. Possible Reason: C6H – Faulty HIGH pressure sensor | Solution: Contact support
  7. Possible Reason: C6L – Faulty LOW pressure sensor | Solution: Contact support
Possible Reason: Lid is not in the correct position for the selected program | Solution: Close the lid for pressure cooking or open the lid for sautéing
  1. Possible Reason: Bad power connection or no power | Solution: Inspect the power cord to ensure a good connection, check if the power outlet is active
  2. Possible Reason: Cooker’s electrical fuse has blown | Solution: Contact support
  1. Possible Reason: Indication of overheating. The cooker has reduced the heating temperature, and may not reach cooking pressure | Solution: Starch deposits at the bottom of the inner pot might have clogged heat dissipation. Stop the cooker and inspect the bottom of the inner pot

Food

  1. Possible Reason: Too little water | Solution: Adjust dry rice and water ratio according to recipe
  2. Possible Reason: Lid opened too early | Solution: After cooking cycle completes, leave the lid on for 5 more minutes
Possible Reason: Too much water | Solution: Adjust dry rice and water ratio according to recipe

Lid

  1. Possible Reason: Sealing ring not properly installed | Solution: Position the sealing ring tightly in place
  2. Possible Reason: Float valve in the popped-up position | Solution: Slightly press the float valve downward
  1. Possible Reason: Pressure inside the cooker | Solution: Position the steam release handle to the venting position to release the internal pressure. Open the lid after the pressure is completely released
  2. Possible Reason: Float valve stuck at the popped-up position | Solution: Press the float valve lightly with a pen or long utensil
  1. Possible Reason: Too little food or water in inner pot | Solution: Add water according to the recipe
  2. Possible Reason: Float valve obstructed by the lid locking pin | Solution: Close the lid completely, see “Getting Started” section
  1. Possible Reason: Steam release valve not in sealing position | Solution: Turn the steam release handle to the sealing position
  2. Possible Reason: Pressure control fails | Solution: Contact support
  1. Possible Reason: No sealing ring | Solution: Install the sealing ring
  2. Possible Reason: Sealing ring damaged | Solution: Replace the sealing ring
  3. Possible Reason: Food debris attached to the sealing ring | Solution: Clean the sealing ring
  4. Possible Reason: Lid not closed properly | Solution: Open then close the lid again
  1. Possible Reason: Food debris on the float valve silicone seal | Solution: Clean the float valve silicone seal
  2. Possible Reason: Float valve silicone ring worn- out | Solution: Replace the float valve silicone ring

Smart Bluetooth

Possible Reason: Working pressure is not reached during pre-heating cycle. | Solution: If the lid leaks steam, please see Problems 3, 4, 5 and 6. If there is no steam leaking and you have frozen food in the cooker, please run the current program again.
Possible Reason: Faulty Bluetooth module. Cannot connect to mobile device via Bluetooth any-more | Solution: You can continue to use the unit without any safety concern. Press any function key (e.g. Soup) to stop the message.
Possible Reason: This is a known iOS issue with Bluetooth connections | Solution: Reboot your mobile device, unplug the cooker and plug it back on power in 20 seconds