Troubleshooting

  Troubleshooting  

The issues indicated do not necessary indicate a faulty cooker.  Please examine your cooker carefully before contacting the Customer Care team.  You can also go to Getting Started https://instantpot.com.ph/faq/getting-started/ and FAQs https://instantpot.com.ph/faq/ for additional information.

Cooker

Occasional ticking or light cracking sound
  1. Possible Reason: The sound of power switching and expanding pressure board when changing temperature | Solution: This is normal
  2. Possible Reason: Bottom of the inner pot is wet | Solution: Wipe bottom of the inner pot dry before cooking

Display

All LEDs flash with a code appearing on screen and the warning beep is ON
  1. Possible Reason: C1 – Faulty temperature sensor | Solution: Contact support
  2. Possible Reason: C2 – Faulty temperature sensor | Solution: Contact support
  3. Possible Reason: C5 – Temperature is too high because inner pot is not placed into the cooker base | Solution: Insert the inner pot properly
  4. Possible Reason: C5 – Temperature is too high because there is no water in inner pot | Solution: Put food and water in the inner pot
  5. Possible Reason: C6 – Faulty temperature sensor | Solution: Contact support
  6. Possible Reason: C6H – Faulty HIGH pressure sensor | Solution: Contact support
  7. Possible Reason: C6L – Faulty LOW pressure sensor | Solution: Contact support
Display flashed "LID"
Possible Reason: Lid is not in the correct position for the selected program | Solution: Close the lid for pressure cooking or open the lid for sautéing
Display remains blank after connecting the power cord
  1. Possible Reason: Bad power connection or no power | Solution: Inspect the power cord to ensure a good connection, check if the power outlet is active
  2. Possible Reason: Cooker’s electrical fuse has blown | Solution: Contact support
The cooker beeps 5 times and display the message "burn" after the cooking program started
  1. Possible Reason: Indication of overheating. The cooker has reduced the heating temperature, and may not reach cooking pressure | Solution: Starch deposits at the bottom of the inner pot might have clogged heat dissipation. Stop the cooker and inspect the bottom of the inner pot

Food

Rice is half cooked or too hard
  1. Possible Reason: Too little water | Solution: Adjust dry rice and water ratio according to recipe
  2. Possible Reason: Lid opened too early | Solution: After cooking cycle completes, leave the lid on for 5 more minutes
Rice is too soft
Possible Reason: Too much water | Solution: Adjust dry rice and water ratio according to recipe

Lid

Difficulty with closing lid
  1. Possible Reason: Sealing ring not properly installed | Solution: Position the sealing ring tightly in place
  2. Possible Reason: Float valve in the popped-up position | Solution: Slightly press the float valve downward
Difficulty with opening the lid
  1. Possible Reason: Pressure inside the cooker | Solution: Position the steam release handle to the venting position to release the internal pressure. Open the lid after the pressure is completely released
  2. Possible Reason: Float valve stuck at the popped-up position | Solution: Press the float valve lightly with a pen or long utensil
Float valve unable to rise
  1. Possible Reason: Too little food or water in inner pot | Solution: Add water according to the recipe
  2. Possible Reason: Float valve obstructed by the lid locking pin | Solution: Close the lid completely, see “Getting Started” section
Steam comes out from the steam release valve non-stop
  1. Possible Reason: Steam release valve not in sealing position | Solution: Turn the steam release handle to the sealing position
  2. Possible Reason: Pressure control fails | Solution: Contact support
Steam leaks from the side of the lid
  1. Possible Reason: No sealing ring | Solution: Install the sealing ring
  2. Possible Reason: Sealing ring damaged | Solution: Replace the sealing ring
  3. Possible Reason: Food debris attached to the sealing ring | Solution: Clean the sealing ring
  4. Possible Reason: Lid not closed properly | Solution: Open then close the lid again
Steam leaks from float valve for over 2 minutes
  1. Possible Reason: Food debris on the float valve silicone seal | Solution: Clean the float valve silicone seal
  2. Possible Reason: Float valve silicone ring worn- out | Solution: Replace the float valve silicone ring

Smart Bluetooth

Display shows "noPr"
Possible Reason: Working pressure is not reached during pre-heating cycle. | Solution: If the lid leaks steam, please see Problems 3, 4, 5 and 6. If there is no steam leaking and you have frozen food in the cooker, please run the current program again.
LED flashes with C9 code appearing on screen
Possible Reason: Faulty Bluetooth module. Cannot connect to mobile device via Bluetooth any-more | Solution: You can continue to use the unit without any safety concern. Press any function key (e.g. Soup) to stop the message.
Smart Cooker App cannot connect to the cooker
Possible Reason: This is a known iOS issue with Bluetooth connections | Solution: Reboot your mobile device, unplug the cooker and plug it back on power in 20 seconds